Delivery & Returns
Delivery Information
UK
| Shipping |
Delivery Method & Delivery Times |
Cost | Region |
| Standard Delivery- Orders over £50 | Royal Mail Tracked 48. Delivery within 2-3 working days. Delivery Monday- Friday only. Excluding bank holidays. | FREE | UK Mainland, Northern Ireland |
| Standard Delivery- Orders under £50 | Royal Mail Tracked 48. Delivery within 2-3 working days. Delivery Monday- Friday only. Excluding bank holidays. | £3.95 |
UK Mainland, Northern Ireland |
Europe
| Shipping |
Delivery Method & Delivery Times |
Cost | Region |
| Europe Zone 1 | Royal Mail International Tracked. Delivery within 14 working days. | £10 | Denmark, France, Germany, Ireland |
| Europe Zone 2 | Royal Mail International Tracked. Delivery within 14 working days. | £15 | Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden |
| Europe Zone 3 | Royal Mail International Tracked. Delivery within 14 working days. | £20 | Norway, Switzerland |
Taxes & duties are included in the price shown.
US & Canada
| Shipping |
Delivery Method & Delivery Times |
Cost | Region |
| Standard Delivery | Royal Mail International Tracked. Delivery within 7 working days. | £25 | US & Canada |
Taxes & duties are not included in the price shown and if applicable, will be payable on delivery.
Rest of World
| Shipping |
Delivery Method & Delivery Times |
Cost | Region |
| Standard Delivery | Royal Mail International Tracked. Delivery time depends on destination | £30 | Rest of world |
Taxes & duties are not included in the price shown and if applicable, will be payable on delivery.
UK Returns
1. We are happy to offer a refund within 30 days of receiving your purchase, providing items are returned in their original perfect condition with no marks or blemishes. Items must be in their original packaging, which should also be in pristine condition. Please note- if your shoes have protective plastic film on the soles this should not be removed.
2. Complete the returns form enclosed in your delivery and include it with your returned items- unfortunately, we are unable to process your refund without it.
3. Please package your items securely and return to:
Shoe Street Returns
Unit 2 Church View
Dragon Lane
Newbold Verdon
Leicester LE9 9NG
4. The cost of return postage and loss of any items returned to us is your responsibility and we, therefore, recommend that you use a delivery service that insures you for the value of the goods.
5. You will be notified by email once your refund has been actioned. Please allow up to 14 working days depending on the delivery service used.
International Returns
We are happy to offer a refund within 30 days of receiving your purchase, providing items are returned in their original perfect condition with no marks or blemishes. Items must be in their original packaging, which should also be in pristine condition. For non UK returns please contact us for further information.