Refund policy

1. We are happy to offer a refund within 30 days of receiving your purchase, providing items are returned in their original perfect condition with no marks or blemishes. Items must be in their original packaging, which should also be in pristine condition. Please note- if your shoes have protective plastic film on the soles this should not be removed.

2. Complete the returns form enclosed in your delivery and include it with your returned items- unfortunately, we are unable to process your refund without it.

3. Please package your items securely and return to:

Shoe Street Returns

Unit 2 Church View

Dragon Lane

Newbold Verdon

Leicester LE9 9NG

4. The cost of return postage and loss of any items returned to us is your responsibility and we, therefore, recommend that you use a delivery service that insures you for the value of the goods.

5. You will be notified by email once your refund has been actioned. Please allow up to 14 working days depending on the delivery service used.